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March 06, 2019

eTravel World

The 12 Things You Need To Know About Airfare & Hotel Prices

March 06, 2019
12:00 - 12:30 h

Hall 7.1b, eTravel Lab

Learn when and where airfare and hotel prices are the most volatile. A recent study reveals supplier-pricing behaviors that every corporate travel manager should know about.

eTravel World

Chatbots – Your Hotel’s Answer To Impacts Of Global Travel Trends And Language Barriers

March 06, 2019
13:00 - 13:30 h

Hall 7.1b, eTravel Lab

Millennials are forcing hotels to change their old ways of thinking. As part of the service flow, chatbots can conquer language barriers and provide exceptional, personalized experiences.

eTravel World

HI – How Hotel Intelligence Increases Profits

March 06, 2019
14:00 - 14:30 h

Hall 6.1, eTravel Stage

Today, faster and better decisions make the difference between business success and failure. The right data strategy and business intelligence solution is thereby an important pillar.

eTravel World

Role Of The Revenue Manager And How Technology Helps Define The Strategy In The Hospitality Industry

March 06, 2019
16:30 - 17:00 h

Hall 6.1, eTravel Stage

No doubt, the hospitality industry is a notoriously difficult industry to survive in as it is continuously judged by people who actually use their facilities, disposable income and services while indulging in pleasurable experiences, making them less tolerable and considerate. Indeed, the hospitality industry is a million dollar industry comprising everything from hotels, restaurants, bars to amusements parks, movie theatres and transportation. There exists no "one size fits all" strategy leading to success, henceforth, the questions still remain, what makes the hospitality industry beats the odd in achieving hotel revenue optimization.

March 07, 2019

eTravel World

The Quest For More Direct Bookings – Why Are Your Guests Lost In The Customer Journey?

March 07, 2019
10:30 - 11:00 h

Hall 7.1b, eTravel Lab

How do customers experience hotel websites and why do many leave without making a booking? Learn to fix your online presence using techniques mastered by OTAs, to keep people on site and complete a sale.

Marketing

Keynote Panel: Hospitality CEO Panel

March 07, 2019
11:00 - 11:45 h

City Cube, Auditorium A4/A5

eTravel World

From Hotel Brand To Personal Brand

March 07, 2019
13:00 - 13:30 h

Hall 7.1b, eTravel Lab

Has the growing sophistication of travellers made them all the more elusive? In a world of endless choice, the only brand that matters is the guest’s. And, it demands a hotel’s undivided attention. Join SiteMinder´s panel discussion to explore the rise of the Experience economy and the demands being placed on all players within hospitality.

eTravel World

Data Science Boot Camp For Hoteliers

March 07, 2019
13:30 - 14:00 h

Hall 7.1b, eTravel Lab

This session walks hoteliers through the key data segments and techniques they can use to make smarter business decisions and apply actual intelligence to their revenue generation programs. Learn the fundamental skills of working with data sets and walk away with a data science tool kit and a game plan.

eTravel World

Introduction: Hospitality Tech Forum

March 07, 2019
14:00 - 14:10 h

Hall 7.1b, eTravel Lab

Welcoming and opening of the Hospitality Tech Forum.

eTravel World

Best Cases & Panel „Guest Communication“

March 07, 2019
14:10 - 15:00 h

Hall 7.1b, eTravel Lab

A look at communication technologies that support hotel staff in transmitting basic information to guests. How hotel managers can help their teams concentrate on being hosts and create employee value at the same time.

eTravel World

Rewarding Upselling For Hotels

March 07, 2019
15:00 - 15:30 h

Hall 7.1b, eTravel Lab

Which upselling tools are revolutionizing the hotel tech industry? What works best, when and where? Get some ideas and best practice cases from our experts on how to generate some extra business with clever upselling strategies.

Marketing

ITB CEO Interview

March 07, 2019
15:00 - 15:45 h

City Cube, Auditorium A4/A5

eTravel World

How To Increase The Return On Advertising Spend

March 07, 2019
15:30 - 16:00 h

Hall 7.1b, eTravel Lab

Learn how Melia Hotels streamlined their market strategy, scaled business and increased Return on Advertising Spend (ROAS) by 6.7% via Facebook Dynamic Ads for Travel.

eTravel World

Best Cases & Panel “Revenue Management 2019”

March 07, 2019
16:00 - 17:00 h

Hall 7.1b, eTravel Lab

Industry experts discuss the future processes of revenue management: Do hotels still need revenue managers or will technology take over completely?

eTravel World

Panel: Customer Relationship Management Masterclass

March 07, 2019
17:00 - 17:30 h

Hall 7.1b, eTravel Lab

Do you know what data you need for customer relationship management (CRM)? When to send what content to whom? How does the General Data Protection Regulation (GDPR) influence a hotels’ business? Don‘t miss out when CRM experts share their key secret sauce on how to convert better.

eTravel World

Beyond Unconventional: Keeping Up With The Tent And Tech Next Door

March 07, 2019
17:30 - 18:00 h

Hall 7.1b, eTravel Lab

The appeal of less conventional properties is shifting the way people think about travel and challenging the status quo. In this session, we examine the fundamental changes driving their demand.

March 08, 2019

eTravel World

How Hotels Should Prepare For The Digital Revolution In Hotel Rooms

March 08, 2019
10:30 - 11:00 h

Hall 7.1b, eTravel Lab

The technological equipment in hotel rooms is increasingly becoming a selection criterion for guests. Best practices provide suggestions for future solutions.

eTravel World

Stay On Top In A Fast-Moving Hotel Distribution Market

March 08, 2019
11:00 - 11:30 h

Hall 7.1b, eTravel Lab

Mergers & Acquisitions activities in the hotel industry have become daily business, big hotel online platforms are expanding and the cost of customer acquisition for hotels is rising. Find out how Hospitality Distribution technology helps hotels provide the best choices & rewards.

Destinations

ITB Executive Interview: Trends And Challenges In The Global Cruise Industry

March 08, 2019
12:00 - 12:45 h

City Cube, Auditorium A4/A5

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