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ITB Hospitality Tech Forum

eTravel World

March 8, 2018

14:00 - 17:30

Hall 7.1c, eTravel Lab

Moderated by:

Nick Vivion, Editorial Director, Tnooz


A summary of best practices we’ve implemented with leading corporates to illustrate how traveler centricity can drive savings and compliance. Outlook on what to expect in the future and how to move forward.

Maximilian Waldmann, Founder & CEO, conichi

Blockchain is an emerging technology which has been adapted for online electronic transactions. This session will present various initiatives in which hospitality companies have used blockchain.

Dr. Andriew Lim, Professor of Technopreneurship and Innovation, Hotelschool The Hague

Artificial Intelligence (AI) is the hottest of hot topics right now – from retail to manufacturing, in the enterprise or at home – it is everywhere. Hoteliers are starting to shift their thinking from “if” to “when” when it comes to AI and the potential effects that could be felt in the industry. During this session, attendees will hear, at a high level, predictions for how this new technology might one day become a reality in the hospitality industry, along with the benefits, potential concerns and how to embrace AI to continue to enhance the guest experience.

Michael Schubach, CHTP, CHAE, Strategic Deployments / Program Management Director, Infor Hospitality

This panel will feature industry thought leaders who will discuss their success with personalized pricing, the conditions that need to be in place and the potential pitfalls hotels must be aware of.

Moderated by:
Klaus Kohlmayr, Chief Industry Evangelist, IDeaS Revenue Solutions

Panel guests:
Etienne Faisandier, Vice President Revenue Management and Business Intelligence, Mövenpick Hotels & Resorts
Tim Davis, Chief Executive Officer, PACE Dimensions
Fabrice Otaño, SVP, Chief Data Officer, AccorHotels Group
Chinmai Sharma, Chief Revenue Officer, Taj Hotels Palaces Resorts Safaris

Importance of direct messaging in hospitality through verified statistics. Best practices of direct messaging between hotels and guests. Research regarding guest communication preferences.

Benjamin Jost, CEO, TrustYou

  • Demographic factors and near-full employment are putting employers in the hotel industry and tourism under enormous pressure when it comes to recruiting.
  • Innovative (IT-) recruiting and smart HR-marketing are new disciplines for top managers.
  • The Social Web has been used for personal branding for a long time – with many pitfalls.

Carsten Hennig, Managing Editor Europe, Hospitality Leaders

Are online travel agencies (OTAs) partners or competitors of hotels? How much control of the transaction is left to the hospitality provider? Are rate parity agreements a modus vivendi in the new travel booking landscape? The panel will comment on these controversial issues.

Moderated by:
Nick Vivion, Editorial Director, Tnooz

Panel guests:
Raissa Benchoufi, Industry Manager DACH, trivago N.V.
James Bishop, Vice President Sales, EMEA, SiteMinder
Gino Engels, Co-Founder & Chief Commercial Officer, OTA Insight